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FAQs

Home FAQs

Frequently asked questions

Have questions? We've compiled answers to common inquiries about our products, shipping, payments, and policies to make your shopping experience seamless and enjoyable.

Do you offer free shipping?
Yes, we provide free delivery on all orders, with no hidden fees.
How long does delivery take?
Our standard delivery time is 3-5 business days, depending on your location.
Can I track my order?
At this time, we don’t offer order tracking. However, feel free to contact us if you have questions about your delivery status.
What is your return policy?
We accept returns or exchanges only for damaged or defective items. Please contact us within 48 hours of receiving your order for assistance.
How can I reach customer support?
Our customer service team is available 24/7. Please reach out via our Contact Us page, and we’ll be happy to assist.
Do you have any store locations?
We are an online-only store and do not have a physical location. We are available 24/7 for online orders and inquiries.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Are your products giftable?
Absolutely! Our stylish bags and skincare products make perfect gifts for friends and loved ones.
What sizes are available for your bags?
Each product description includes specific measurements. Our bags are designed to be versatile and fit various styles, making them ideal for daily use.
What payment methods do you accept?
We currently accept Cash on Delivery (COD) for all orders across Pakistan.
Do you offer a VAT discount to non EU customers?
Customer’s ordering from outside the European Union can contact us via telephone, live chat, or e-mail and quote the order reference number. Our customer services team will go through the process to remove the VAT off of their order.
Are your beauty products suitable for all skin types?
Yes, our beauty products are designed to suit a variety of skin types. However, we always recommend performing a patch test and reviewing ingredients for any possible allergies.